Registration Questions
Online registration is available for a limited time at the start of each program's registration period (i.e. school year, summer camps, etc.). See the respective program's web pages for registration dates and other details. Online program registration & payment site: apm.activecommunities.com/vbparksrec (add to your bookmarks or favorites)
- If you forgot your password or it is your first time logging in, select "Forgot Password" and enter the email address on file for your account.
If online registration is unavailable, or you are having issues with registration, contact us for assistance. OSTRegistration@vbgov.com | (757) 385-0402 | Monday – Friday | 8 a.m. – 6 p.m. (phone payments are accepted until 5:30 p.m.)
Your child can be waitlisted for programs that are full. If spaces become available staff will contact you. Please contact us for assistance. OSTRegistration@vbgov.com | (757) 385-0402 | Monday – Friday | 8 a.m. – 6 p.m. (phone payments are accepted until 5:30 p.m.)
Payment Questions
The number of service days are calculated, which do not include the program closures dates, spread the cost over nine months, and attribute the balance to June – the 10th month and shortest month of service.
You are not charged for the days when services are not being provided (program closure dates on the payment schedule). Instead of having a different amount due each month, based on the number of service days in that month, it was decided to maintain a consistent payment due each month.
This approach is more convenient for parents as opposed to a different amount each month.
Payments are due according to the dates indicated on the payment schedule. You can also view this information by logging into your account online, your receipt, or calling our office directly a member of our team can look at your account for you.
Payments are scheduled prior to the program start date in order to receive services. This allows our team ample time to ensure every participant is able to attend the program.
If payment is not received by the due date, our Registration Management Team will send a courtesy e-mail reminder to the e-mail address of the payer. The e-mail will indicate the date your child will be withdrawn from that session and/or week.
If your child is withdrawn from a particular session or week and space is available you can re-register and pay the full fee along with a $25 reinstatement. During the summer, deposits and registration fees are forfeited when this occurs, and to reinstate, the full weekly fee is due.
Fees are not prorated.
Other FAQs
The City of Virginia Beach's Tax ID/EIN is 54-0722061.
Yes. Virginia Beach Parks & Recreation works cooperatively with Virginia Beach City Public Schools in allowing participants to use privately owned electronic devices to access the VBCPS wireless network with the understanding from each participant, and their family, that this represents a privilege and not a right. Find participant guidelines here.
Before School Programs were initially held at all elementary school locations; however, many were closed due to a lack of interest and a significant drop in enrollment.
Before School interest surveys go out to each elementary school location in late January and early February to determine which school locations have an interest to support a program in the future.
Unfortunately, Parks & Recreation did not receive the support necessary to offer our program due to the various activities conducted by the school.
When recreation centers are closed for maintenance week,
- All school-age after-school programs at that site will be held at the school the child attends.
- All early childhood preschool buddies and kinderbuddies programs will be closed.
- Fees are not prorated/refunded,